Effective date: September 7, 2026. These Terms of Use explain the rules for using Vidma Care and purchasing products from our store.
1. Using this website
By visiting vidmacare.com, creating an account, or placing an order, you agree to these terms. You must provide accurate information and use the website only for lawful purposes. You are responsible for keeping your account credentials secure.
2. Product information
We work to present product descriptions, photographs, pricing, availability, dimensions, and specifications accurately. Manufacturers may update packaging or product details, and screen settings can affect how colours appear. Please review the product page and manufacturer instructions before use.
3. Health and safety
Products sold by Vidma Care support mobility, personal care, and daily living. Website content is general product information and is not medical advice. Ask a qualified healthcare professional whether a product is appropriate when a health condition, transfer technique, weight capacity, fit, or fall risk is involved. Follow all manufacturer warnings, assembly instructions, maintenance requirements, and weight limits.
4. Orders, prices, and payment
An order is an offer to purchase. We may accept, decline, or cancel an order when an item is unavailable, information is incorrect, payment cannot be authorized, fraud is suspected, or fulfilment is not possible. Prices and promotions may change before an order is accepted. Applicable taxes and delivery charges are shown during checkout.
5. Shipping and delivery
Delivery estimates are provided in good faith and may be affected by carriers, weather, address issues, product availability, or other events outside our reasonable control. Please provide a complete delivery address and inspect delivered items promptly.
6. Returns and refunds
Returns and refunds are governed by our Return Policy. Some hygiene-sensitive, used, damaged, customized, or final-sale products may have special restrictions where permitted by law. Contact our support team before returning an item so we can provide the correct instructions.
7. Website content and acceptable use
The website, branding, layout, text, and original materials are owned by or licensed to Vidma Care. You may use the site for personal shopping and product research. You may not disrupt the site, attempt unauthorized access, misuse automated tools, copy protected material for commercial use, or use the site to violate another person’s rights.
8. Third-party services and links
Payment, delivery, analytics, communication, and other services may be provided by third parties. Their own terms and privacy practices may apply. Links to external websites are provided for convenience, and Vidma Care does not control their content.
9. Disclaimers and responsibility
To the extent permitted by law, the website and its content are provided without guarantees beyond those expressly stated or required by law. Vidma Care is not responsible for losses caused by misuse, failure to follow instructions, unauthorized modifications, or events outside our reasonable control. Nothing in these terms limits rights or remedies that cannot legally be limited.
10. Changes to these terms
We may update these terms to reflect changes to our store, services, or legal obligations. The effective date at the top shows when this version began to apply. Continued use after an update means the revised terms apply to future use and orders.
11. Contact us
Questions about these terms can be sent to support@vidmacare.com or through our contact page.