Effective date: September 7, 2026. This Privacy Policy explains how Vidma Care collects, uses, and shares information when you visit our website, contact us, create an account, or place an order.
1. Information we collect
We may collect your name, email address, telephone number, billing and shipping addresses, account details, order history, product reviews, support messages, and other information you choose to provide. When you use the site, we may also receive device, browser, IP address, cookie, referral, approximate location, and website-activity information.
2. Payment information
Payments are handled by payment service providers. Vidma Care does not ordinarily receive or store your complete payment-card number. Payment providers may collect and process payment, identity, fraud-prevention, and transaction information under their own privacy policies.
3. How we use information
We use information to process and deliver orders, provide account features, respond to questions, manage returns, prevent fraud, secure and improve the website, understand store performance, comply with legal obligations, and communicate about products or promotions where permitted.
4. Cookies and similar technologies
Our website and service providers may use cookies or similar technologies to keep the cart and checkout working, remember preferences, maintain secure sessions, measure traffic, and improve performance. Browser settings can limit cookies, although essential store functions may then work differently.
5. When we share information
We may share information with providers that help us operate the store, including website hosting, WooCommerce services, payment processing, fraud prevention, order fulfilment, shipping, analytics, email, and customer support. We may also share information when required by law, to protect rights and safety, or as part of a business transfer. We do not sell personal information for money.
6. Data retention
We retain information for as long as reasonably needed to provide services, maintain transaction and tax records, resolve disputes, enforce agreements, and meet legal or security obligations. Retention periods vary according to the type of information and why it was collected.
7. Your choices and rights
You may update certain account details through your account and may opt out of promotional emails using the unsubscribe option provided. Depending on where you live, you may have rights to request access, correction, deletion, restriction, or a copy of personal information, subject to legal exceptions. Contact us to make a request; we may need to verify your identity.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website or transmission method is completely secure, so we cannot guarantee absolute security.
9. Children’s privacy
Vidma Care is intended for adults purchasing care products and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13.
10. International processing
Information may be processed in locations where Vidma Care or its service providers operate. Where required, appropriate measures are used to protect information transferred between jurisdictions.
11. Policy updates
We may update this policy as our services, providers, or legal obligations change. The effective date at the top identifies the current version.
12. Contact us
For privacy questions or requests, email support@vidmacare.com or use our contact page.