Return Policy
At Vidma Care, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help. Please review our return policy below to make sure your return process is smooth and hassle-free.
1. Eligibility for Returns
We accept returns for most items within 30 days from the date of delivery. To be eligible for a return, the product must be in its original condition, unused, and in its original packaging. Items that are damaged, altered, or not in their original packaging may not be eligible for a refund.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Log in to your Vidmacare.com account.
- Go to your order history and select the order containing the item you wish to return.
- Follow the provided instructions to submit a return request.
- Please provide a detailed reason for the return request, and include any relevant photos if the item is damaged.
After submitting the request, our customer service team will review it and provide you with further instructions.
3. Return Shipping
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product. In such cases, Vidmacare will provide a prepaid return label. We recommend using a trackable shipping service to ensure that your return is received.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 5-7 business days.
5. Exchanges
If you received a defective or incorrect item and would like to exchange it for the correct product, please contact our customer service team, and they will assist you in arranging the exchange.
6. Non-Returnable Items
Please note that certain items are non-returnable, including:
- Gift cards
- Downloadable software or digital products
- Personalized or customized items
- Items marked as “final sale”
7. Contact Us
If you have any questions or need assistance with your return, feel free to contact our customer service team by email at support@vidmacare.com or by phone at [Customer Service Phone Number]. We’re here to help and ensure that your shopping experience with Vidmacare is exceptional.
8. Policy Changes
Vidma Care reserves the right to update or modify this return policy at any time. Please check this page periodically for any changes.